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CONTACT US

Client care

Ensuring your peace of mind – wherever you are

Our goal at Arvid’s Auto Care is to handle the service and repair work of your automobile so effectively that we earn the privilege of managing the life cycle of all your vehicles – import and domestic. We’ve been providing that quality service since 1979.

We’ll take responsibility for the health and longevity of your vehicles so you don’t have to. Our reminder mailers are highly intelligent – customized for your vehicle and even adjusted for your specific driving habits!

Your experience is critical to us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that Arvid’s staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback.

Thank you very much for choosing Arvid’s Auto Care as your vehicle service provider.

Early Bird / Nite-Owl Service

Although we have convenient hours of operation (8:00 am to 5:00 pm Monday-Friday and Saturdays at our Garden Street location 8:00 am – 4:00 pm), we know that sometimes our customers’ busy schedules do not allow them to bring their vehicles in during those times.

To take advantage of the Early Bird / Nite-Owl Service, simply bring your vehicle to our shop location. We have a Key Drop safety drop-box where you can fill out the form and drop your keys in the envelope, then drop them through the key slot. The box is secure and can only be accessed by our staff. It’s that simple and that easy!

If you have any questions regarding this service, please call us at (604) 850-6649.

Reminders tailored specifically to you and your vehicle

When your vehicle needs maintenance, you’ll receive one of our reminders — simply call us to review items that may be needed. We provide oil change reminders, scheduled maintenance reminders and technician recommended service reminders

24-Hour Roadside Assistance

Help is there whenever you need it. To earn your lifetime business, we have to do more than service your vehicle – we need to provide safety and peace of mind. We know that our customers rely on us to take care of their vehicles and ensure that they have a safe, comfortable ride. We want to make sure you are taken care of, wherever you are.

That’s why we offer a complimentary 24-Hour Roadside Assistance Program that gets you to safety in the event of an emergency and covers most common needs up to $75.00 per year, per vehicle.

Follow up program

We care about your experience with us.

Your experience is critical to us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that our staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback.

This is your chance to tell us if everyone in our organization is representing Arvid’s Auto Care properly and doing exceptional work. Our team members are graded on customer responses to ensure that we are worthy of your business.

Local shuttle service and pick up service

Dropping your car off with us for the day and need a ride? When you make an appointment or come in for service, just mention that you need a ride. We will drop you off at any location – home, work, or anywhere you need to go. When your vehicle is ready, we will call you and if you need a ride back to our shop, we will come pick you up!

Or, if for any reason, you can’t bring your vehicle in for servicing, contact us and we can arrange to pick your vehicle up and or drop it back off to you if required. We want to do whatever is needed to make using Arvid’s easy and worry-free for you.

Please note: Our Local Courtesy Shuttle Service is for drop offs and pick ups for locations within a 10 km radius of our shop. If you need a temporary vehicle for the day, ask us about arranging a rental vehicle for you.